To find out how to carry Symphony Fashion's collection, please contact customer department at (323) 749-7820 or e-mail us at info@symphonyfashion.com and find out how you can increase your sales by carrying Symphony Fashion’s collection. Symphony’s Online customer representatives will be happy to assist you to provide any additional information about our products and support. Our goal is to satisfy all our customers’ needs.

PAYMENT

We accept the following payment methods

· Visa

· Master

· American Express

· Discover

Please be sure to provide an exact billing address and telephone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

SHIPPING

· Items placed in cart are not reserved. Stock availability is subject to change without notice.

· Orders which are selected by UPS shipping will be shipped same business day if received before 10 am PST.

· All shipments will be shipped via UPS Ground unless otherwise advised.

· Delivery time will vary depending on your location and shipping options.

· We do not ship to PO BOX or APO/FPO addresses.

· Packages may have an additional handling surcharge.

· Shipping Options

UPS

* Next Day Air

* 2nd Day Air

* 3rd Day Select

* UPS Ground

* UPS WORLDWIDE

USPS

* Priority Mail (2-3 Days in Domestic in US)

* Priority Mail Express (1-2 Days or Overnight)

* Priority Mail International (6-10 Business Days)

-UCL, DHL (Customer’s account number is required; Recipient's Account Only)

-Pick up at 'SYMPHONY' store

-Delivery to local cargo companies in downtown Los Angeles

PRE-ORDER

· Pre-order items will be shipped as they become available.

· Payment will be charged when merchandise is shipped. (We do not charge in advance)

· Pre-order items will be charged and shipped as they become available. This means that pre-order items will have a separate shipping charge.

FREE GROUND SHIPPING PROMOTION POLICY

Only In Stock items are qualified for Free Shipping Promotion at the qualifying order amount.

Future delivery items including Back orders and Pre-Orders does not qualify for any Free Shipping Promotions.

Promotion is only applicable within the continental US and may offer discounted shipping rates for customers in AK, HI, and PR.

Shipping & handling is not applicable towards offer amount. Limit one offer per customer. Offer cannot be combined with other offers, promotions or discounts unless otherwise stated on the promotion ad.

Offer cannot be redeemed in showroom or trades-how. Offer cannot be redeemed for cash value. Offer cannot be applied to previous purchases.

Return of discounted item(s) will be for the price paid and value of this offer will be forfeited.

No rain checks issued.

RETURNS

All sales are final. Other than damaged goods, there is absolutely no returns, refunds, or exchanges whatsoever. To file a claim on damaged or return items, please email info@symphonyfashion.com for your return authorization request. Please include your Invoice# in the subject line and the following information in the body.

· Company Name

· Invoice Number

· Style Number

· Size and Colors

· Quantities

· Reason for Return

· Photos of Defects or Issues

All damage and/or return claims must be made within 5 business days of receipt of goods. Damaged/Returned merchandise must be mailed back to us within 2 weeks of the approval date. All items returned for store credit must be in the original package with all items included. Refunds will not be issued for damaged or return claims. Store credit will be issued only. Depending on the nature of the claim, customers may cover the expense for return shipping.

HOLIDAY

Our office will be closed on Tuesday, December 24th and Wednesday, December 25th in observance of the Christmas Holiday. We will resume normal business hours on Thursday, December 27th.

***please note: Shipment cutoff times on December 22nd will be at 2PM PST. Regular shipment schedules will continue on Thursday, December 27th.

Our office will be closed on Tuesday, December 31st and Wednesday, January 1st in observance of the New Years Holiday. We will resume normal business hours on Thursday, January 2nd.

***please note: Shipment cutoff times on December 30th will be at 2PM PST. Regular shipment schedules will continue on Thursday, January 2nd.